Our Returns Policy

We hope that you are happy with your online purchase, but if for any reason you are not, here is what you need to do.

Please note we do not accept returns on the following items due to hygiene:

• Earrings
• Socks, tights and underwear
• Toiletries and cosmetics

If you've changed your mind

If you no longer want the item, please contact us at info@zestgifts.co.uk within 7 days of receipt, explaining the reason you wish to return it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.

The items must be returned to us within 14 days of receiving your purchase. You will be responsible for paying for your own shipping costs for returning your item. You should obtain proof of postage; we will not be held responsible if the item does not reach us.

If the item is damaged or faulty

Please contact us within 7 days at info@zestgifts.co.uk or telephone 01892 669517, Monday - Saturday 9.00-5.30, to discuss any faulty or damaged items before returning them to us. We can then arrange a replacement or a refund. Please note any products returned that are falsely claimed as defective will be returned at your cost.

If we sent you the wrong item

Please contact us within 7 days at info@zestgifts.co.uk or telephone 01892 669517, Monday - Saturday 9.00-5.30. We can discuss arrangements for you to return the incorrect item and replace it with the correct one.

For more information on our Refund policy please refer to our Terms and Conditions.